Question 1

Where does Threads Shop ship to?

Accepted Answer

Threads Shop currently ships all over the Unites States.

Question 2

Where is Threads Shop located?

Accepted Answer

Threads Shop is proud to be a United States business. With fulfillment centers in multiple states. Please don't be alarmed, if you view your credit card statement or bank statement and it states "purchase Threads Shop, San Francisco CA", then your next order shows a different state after our Threads Shop name. The reason for this is quite simple. Our fulfillment centers have multiple locations in the US. That noted location will depend on where, in the United States your items are fulfilled each time you order.

Question 3

How do I reach Threads Shop?

Accepted Answer

Like many modern companies, we now communicate via email. Please give a reasonable amount time, we respond to all emails. 
CustomerSupport@ThreadsShop.net  OR click our Contact Us tab at the top of our home page.

Question 4

What payment methods are accepted by Threads Shop?

Accepted Answer

Debit Cards, Apple Pay, Credit Cards (Visa, MasterCard, Discover)

Question 5

Why / What if my order was sent back to the shipping facility?

Accepted Answer

In most cases, orders are sent back because customers provided an address that’s incorrect or incomplete. To minimize problems with addresses:
During the order checkout, Please be careful and double-check that you’ve added the correct address. 
If you live in an apartment, be sure to add the apartment #
If you live on a street that uses a direction, such as N. or North Main St, be sure to include N/North on the address.
If your order was returned to the shipping facility, the facility will contact Threads Shop. They will hold the package for up to 21 days. In that time, we will contact our customer via email & confirm your address for reshipment. Although Threads Shop usually supplies free shipping, we do not reship for free the 2nd time around for incorrect addresses. To RESHIP, the reshipping fee will be at the cost of the customer. IF, in that 21 days we can not reach the customer / customer will not respond; after 21 days, the items at the facility will then be donated to charity.

Question 6

I'd like info about Returns.

Accepted Answer

Every now and then, a customer may need to return their newly purchased products due to damage.

EMAIL FIRST: We ask that you email Threads Shop about a return within 7 days of receiving the item. Wait for our email response. Do NOT return any products, until you receive a response from Threads Shop . *Not all products can be returned to the facility address it was shipped from*

DAMAGE /INCORRECT ITEM: Prior to leaving the facility, orders go through a 3-step quality check before shipping them out.  However, if an item with a manufacturer defect was accidentally let through quality control, or was damaged during shipment, we take full responsibility. Our team will look into your order, so please share a detailed description of the problem & add quality photos so we can see the issue with the unwashed, unworn damaged item within 7 days of  being delivered. Please include photos of the packing. Please include the photo from the delivery service which is taken when the package is delivered. Please include photos of the item. Give us time to respond & we’ll be happy to assist you.

DO NOT RETURN AN ITEM WITHOUT EMAILING US AND ALLOWING US TO REPLY. MANY ITEMS DO NOT GET RETURNED TO THE  SAME FULFILLMENT ADDRESS ON THE LABEL. The correct return address will be supplied to you in the email. If you mail it to the wrong address, Threads Shop will not be responsible for the item. DO NOT RETURN AN ITEM UNTIL THREADS SHOP SUPPLIES YOU WITH A RETURN ADDRESS.

AVOIDING MISORDERS: We make everything on demand for your order... your size, your color choice, your print option. Please use the size guide & check for notes about the product. Note examples such as: runs true to size, size up and employee notes. These are not premade items in a warehouse. Which is a reason for no returning of items. So please double check prior to placing your order to confirm your size, color, address & contact information.  Once the order is being processed, it can not be changed. Threads Shop wants you to be satisfied and receive your correct order as soon as possible.

EXCHANGES:
If you need to exchange a product for the same one, due to a quality control issue, contact us via email. Please note, that we only replace goods you received, proven to have a manufacturer defect. Please give us a reasonable amount of time to respond via email.

WORN ITEMS: For sanitary reasons, we do not accept returns of worn or washed items.

If you have any questions about our Returns Policy, please contact us:
By email: CustomerSupport@ThreadsShop.net

Question 7

I think my package may be lost in transit, what happens now?

Accepted Answer

If it’s past the estimated delivery date and you still haven’t received your order, the package may be lost in transit. But don't worry, we'll figured it out together.

STEP 1: Let's make sure that the order is actually lost in transit.
-Find the tracking link in one of your order notification emails and look at the tracking log.
-If you see limited or no entries in the tracking log, the package was most likely lost in transit (jump to Step 2).
-If you do see entries in the tracking log, then be patient a little longer. There are events that may at times delay shipping that are out of Threads Shop and you the customers control, such as COVID or delivery staffing shortages.

Step 2:  We ask that you confirm your delivery address, if it's past the estimated delivery date.  
-Then email our customer service to let us know if the address is correct OR give us the correct address.  In the email subject write, delivery issue.
-If the address was incorrect, then the package will be sent back to the return address (shipping facility) they will contact Threads Shop. We then will reach out to you via email and update the address. If the package isn't received back (missing), then we will submit a new order to replace the original and ship it to you. Please note, that you’d be responsible for the shipping fee. We have free shipping, but not the 2nd time for incorrect addresses.

CORRECT ADDRESS-CONFIRMED NOT DELIVERED
If our customer's shipping address was correct and the order still hasn't arrived, our customer service will resolve the issue. We normally cover the costs of reprinting and shipping replacement orders if this happens.

Question 8

Tracking states delivered, but I didn't receive my order.

Accepted Answer

If the shipment’s tracking states that it was delivered, but you haven't received it...
Sometimes packages can be left in an unexpected location at the customer’s address, so it’s worth checking up on any odd area it could have been left.  We recommend you to inquire if any additional details were left by the delivery service.  If you happen to have a security camera, that is also a great way to check where your package may have been tucked away.  
If you still can not locate your package, please email Threads Shop.

Question 9

What can I expect from Threads Shop?

Accepted Answer

Being customers ourselves, we know what we expect from companies we purchase from. So at Threads Shop, we want our customers to feel comfortable with their entire purchasing process. From viewing our products to knowing your information is secure and knowing that we will never leave you hanging if an issue arises. If you're having an issue, view our FAQ (frequently asked questions) section to see if your answer lies there. If you need further assistance, simply send us an email and give us a reasonable timeframe to respond. Please check your spam folder, in case our email made it there. We will respond.

We want our customers to understand that our products are made on-demand and shipping times should be added on top of the fulfillment time needed to create your order. None of the items on our site, are premade. You choose your item, your desired color and size. It is only then, the item is fully created, then shipped to you. So it's possible that your delivery may take a little longer than you're use to. Please double check your email, address, phone & size before you place your order. We hope you have a great experience with us. Thanks for visiting.

Question 10

How do I know what size is best for me?

Accepted Answer

Each of the items listed on Threads Shop has a size guide from the manufacturer. So customers can decide which size works best for them. Depending on the manufacturer, you will see on the size guide the words, may vary by up to 2" (inches) different". That is because some use metric sizing. So take that into account, of how fitted or not you'd like your item. We add this to the information of the item, being that you aren't in the store trying it on and seeing in person how the sizes run. 
 
With some items you may even see an added note stating things like... "runs true to size" or "order 1 size up". We make these notes based off of customer feedback, in hopes that it may help the next customer. We want you to feel comfortable wearing our item.

Question 11

Why does my shirt / item have a weird smell, like vinegar?

Accepted Answer

When unpacking a new shirt or other apparel item, you might notice a vinegar-like smell or see an off-white residue. Don't worry, that's not unusual. It's from a fixation applied during the printing process and it's not permanent. 
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric and without it, the ink would flake off the garment.

Question 12

Is it safe to purchase from Threads Shop?

Accepted Answer

Making an online purchase can feel risky. But rest assured, we have taken precautions to protect you. One major industry standard is the Payment Card Industry Data Security Standard (PCI DSS), a set of requirements aimed at making sure that all companies maintain a secure environment for their customers. PCI DSS applies to all organizations that process credit cards from the major networks - American Express, Discover, MasterCard, Visa, JCB International. Therefore, if you want to accept payments from these networks, your eCommerce platform and hosting must be PCI compliant. Our eCommerce business was built with a secure platform, already set up to meet PCI compliance. This secure platform maintains a PCI DSS Level 1 Merchant and Service Provider, which is the highest compliance level.  We hope that makes you feel more secure about your purchase with us.

Question 13

What happens to my information I provide on your site?

Accepted Answer

Threads Shop cares about customer privacy. We too are consumers and want to know our information is safe. Your personal information we collect such as your name, address, phone number, email are only for Threads Shop to contact you if needed. Your credit card information is for the sole purpose of your check out and will only be saved for future purpose, IF YOU choose to save it to your PRIVATE account profile, for easy check out for future purchases. Under no circumstance, will we ever sell any of your information to any other company.

Question 14

Is there tax & shipping on orders?

Accepted Answer

Threads Shop is currently offering FREE shipping on your order. And the tax will show in your ORDER SUMMARY, prior to clicking checkout. There is no guessing what your order will cost, before you open your cart at check out. Happy Shopping!

Question 15

Privacy Policy

Accepted Answer

https://www.termsfeed.com/live/532ed3a2-10e5-4053-b32d-5e4ecade1dc8 
Please read, what happens to my information I provide on the site, in FAQ.

Question 16

Terms Conditions

Accepted Answer

https://www.termsfeed.com/live/f07ecc23-53e0-418d-9e6b-a21c1e3cee38

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